Right of withdrawal

Consumers have a fourteen-day right of withdrawal.

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Musikhaus Hermann OHG, Gymnasiumstr. 2, 88400 Biberach, Germany, info@musikhaus-hermann.de, telephone: 0049-7351-9789) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

You can also exercise your right of withdrawal online - simply use the online withdrawal form on this page. If you use this online function, we will immediately send you confirmation of receipt on a durable medium (e.g., by email) with information about the content of your withdrawal declaration as well as the date and time of its receipt.

To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. For goods that cannot be returned by regular mail due to their nature, these costs amount to EUR 200,-- if they were shipped via a forwarding agent, EUR 300,-- for premium deliveries of a piano, and EUR 500,-- for premium deliveries of a grand piano. You will only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

The right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

• Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Sample cancellation form

If you wish to cancel the contract, please fill out this form and return it to us:

Special notes

If you finance this contract with a loan and later revoke it, you are no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly likely to be the case if we are also your lender or if your lender makes use of our assistance with regard to financing.

If we have already received the loan when the revocation takes effect, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the present contract concerns the purchase of financial instruments (e.g., securities, foreign exchange, or derivatives).

If you wish to avoid a contractual commitment as far as possible, exercise your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.