Privacy Policy

Controller responsible for data processing:

Musikhaus Hermann OHG
Gymnasiumstrasse 2
88400 Biberach

Email: info@musikhaus-hermann.de
Phone: 07351-9789

Thank you for your interest in our website. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Access Data and Hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically stores a so-called server log file containing, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data), and documents the access. This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the website and improving our services. This serves to safeguard our legitimate interests, which prevail within the framework of a balancing of interests, in the correct presentation of our services pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR. All access data is deleted no later than seven days after the end of your visit to the website. All access data is processed only for as long as is necessary to achieve the processing purposes stated above.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this Privacy Policy, all access data and all data collected in the forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details described in this Privacy Policy.

Our service providers are based in and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: United Kingdom, Canada, USA.

A decision by the European Commission on an adequate level of data protection for the USA serves as the basis for transfers to third countries insofar as the respective service provider is certified. Until certification by our service providers, data transfers continue to be based on the following: Standard Contractual Clauses of the European Commission.

Our service providers are based in and/or use servers in the following country: Australia.
For this country, there is no adequacy decision by the European Commission. Our cooperation with them is based on the following safeguards: Standard Contractual Clauses of the European Commission.

2. Data Processing for Contract Fulfilment and Contacting Us

2.1 Data Processing for Contract Fulfilment

For the purpose of contract fulfilment (including enquiries regarding and processing of any existing claims arising from warranty rights, disruptions in performance and the right of withdrawal, as well as any statutory updating obligations) pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because in these cases we necessarily require the data for contract fulfilment and cannot ship the order without this information. The data collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer of data to our service providers for the purposes of order, payment and shipping processing, can be found in the following sections of this Privacy Policy. Once the contract has been fully processed, further processing of your data will be restricted and your data will be deleted after expiry of the retention periods under tax and commercial law pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use the data beyond this where this is legally permitted and we inform you of this in this statement.

Merchandise Management System

We use merchandise management systems provided by external service providers for order and contract processing. Our service providers act on our behalf as processors. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details described in this Privacy Policy.

Our service providers are based in and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based in and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the Standard Contractual Clauses of the European Commission.

2.2 Customer Account

To the extent that you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of opening the customer account and storing your data for future orders on our website. You can delete your customer account at any time either by sending a message to the contact details described in this Privacy Policy or by using the corresponding function provided in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use the data beyond this where this is legally permitted and we inform you of this in this statement.

Contacting Us

As part of customer communication, we collect personal data to process your enquiries pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR if you voluntarily provide it to us when contacting us (e.g. via contact form, live chat tool or email). Mandatory fields are marked as such because in these cases we necessarily require the data to process your enquiry. The data collected can be seen from the respective input forms. Once your enquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use the data beyond this where this is legally permitted and we inform you of this in this statement.

3. Data Processing for Shipping

For the fulfilment of the contract pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR, we transfer your data to the shipping service provider commissioned with delivery insofar as this is necessary to deliver the goods ordered. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details described in this Privacy Policy.

The same applies to the transfer of data to our manufacturers or wholesalers where they handle shipping on our behalf (drop shipment). These parties are considered shipping service providers within the meaning of this Privacy Policy.

Transfer of Data to Shipping Service Providers for Shipment Notification

If you have expressly consented to this during or after your order, we will, on the basis of your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, transfer your email address and telephone number to the selected shipping service provider so that they can contact you before delivery for the purpose of notifying you of and coordinating the delivery.
You may withdraw your consent at any time by sending a message to the contact details described in this Privacy Policy. Following withdrawal, we will delete the data you provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use the data beyond this where this is legally permitted and we inform you of this in this statement. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details described in this Privacy Policy.

4. Data Processing for Payment Processing

When processing payments in our online shop, we work with the following partners: technical service providers, credit institutions and payment service providers.

4.1 Data Processing for Transaction Processing

Depending on the payment method selected, we transfer the data necessary to process the payment transaction to our technical service providers, the commissioned credit institutions or the selected payment service provider, insofar as this is necessary to process the payment. This serves to fulfil the contract pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g. on their own website or through technical integration into the ordering process. In this respect, the Privacy Policy of the respective payment service provider applies.

Depending on the payment method selected, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined an adequate level of data protection by decision. Where data is transferred to third countries outside the EU/EEA for which the European Commission has not issued an adequacy decision, the cooperation is based on the Standard Contractual Clauses of the European Commission.

If you have any questions about our payment processing partners or the basis of our cooperation with them, please contact us using the contact details specified in this Privacy Policy.

4.2 Data Processing for Fraud Prevention and Optimisation of Our Payment Processes

Where applicable, we provide the aforementioned service providers with additional data, which they use together with the data necessary to process the payment for the purpose of fraud prevention and optimisation of our payment processes (e.g. invoicing, processing disputed payments, supporting accounting). Pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests, which prevail within the framework of a balancing of interests, in protecting ourselves against fraud and in efficient payment management.

4.3 Instalment Payment Option

If you select the instalment payment option and provide the consent required under data protection law pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, personal data (first name, surname, address, email, telephone number, date of birth, IP address, gender) together with data required for transaction processing (product, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and order time) will be transmitted to our partner BNP Paribas S.A. Niederlassung Deutschland, Schwanthalerstr. 31, 80336 Munich, Germany, for the purpose of processing this payment method.
To verify the customer's identity and/or creditworthiness, our partner obtains information from publicly accessible databases and credit agencies. The providers from whom information and, where applicable, creditworthiness information is obtained on the basis of mathematical-statistical procedures, as well as further details regarding the processing of your data after transmission to our partner BNP Paribas S.A. Niederlassung Deutschland, can be found in its Privacy Policy here: http://www.bnpparibas.de/de/legals/
Our partner BNP Paribas S.A. Niederlassung Deutschland uses the information obtained about the statistical probability of payment default to make a balanced decision regarding the establishment, performance or termination of the contractual relationship. You have the opportunity to contact our partner BNP Paribas S.A. Niederlassung Deutschland to explain your position and contest the decision. The consent to data transfer given during the ordering process may be withdrawn from us at any time, without stating reasons, with effect for the future.

5. Advertising by Email

5.1 Email Newsletter with Subscription, Newsletter Tracking with Separate Consent

If you subscribe to our newsletter, we use the data required for this purpose or separately provided by you to regularly send you our email newsletter based on your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR. You can unsubscribe from the newsletter at any time either by sending a message to the contact details described below or via a corresponding link in the newsletter. After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use the data beyond this where this is legally permitted and we inform you of this in this statement.

If you have additionally given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR to analyse our newsletters, we also analyse your use of our newsletter by measuring, storing and evaluating open rates and click rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this analysis, the emails sent contain one-pixel technologies (e.g. so-called web beacons, tracking pixels), which are stored on our website. For the analyses, we link in particular the following "newsletter data":

• the page from which the page was requested (so-called referrer URL),
• the date and time of access,
• the description of the type of web browser used,
• the IP address of the requesting computer,
• the email address,
• the date and time of registration and confirmation

and the one-pixel technologies with your email address or your IP address and, where applicable, an individual ID. Links contained in the newsletter may also contain this ID.

You can unsubscribe from newsletter tracking at any time either by sending a message to the contact details described above or via a corresponding link in the newsletter.

The information is stored for as long as you are subscribed to the newsletter.

5.2 Newsletter Distribution

The newsletter and the newsletter tracking described above may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details described in this Privacy Policy.

5.3 Sending Review Requests by Email

If you have expressly consented to this during or after your order pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, we use your email address to request that you submit a review of your order via the review system we use. You may withdraw this consent at any time by sending a message to the contact details described in this Privacy Policy or via a corresponding link in the review request. After withdrawal of your consent, we will delete your email address from the recipient list unless you have expressly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use the data beyond this where this is legally permitted and we inform you of this in this statement.

The review requests may also be sent by our service provider Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops").

As part of sending review requests, we receive information from Trusted Shops about the respective status (e.g. whether the review request has been sent and whether it has been received). This is carried out pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR to fulfil our legitimate interest in receiving information about review invitations in order to make any necessary optimisations on this basis, as well as to fulfil the legitimate interest of Trusted Shops in being able to offer this service.

We are jointly responsible with Trusted Shops for sending review requests and for collecting and displaying review and status information.

Within the scope of the joint responsibility between us and Trusted Shops, please preferably contact Trusted Shops with regard to data protection questions and the exercise of your rights. You can find their contact details here. Further information on data protection can be found at the following link here. Regardless of this, you can always contact us using the contact details described in this Privacy Policy. Your enquiry will then, if necessary, be forwarded to the other controller for a response.

6. Cookies and Other Technologies

General Information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser the next time you visit (persistent cookies). You can find the storage period in the overview in your web browser's cookie settings.

Protection of Privacy on End Devices

When using our online services, we use strictly necessary technologies to provide the digital service expressly requested. In this respect, storing information on your device or accessing information already stored on your device does not require consent.

For functions that are not strictly necessary, storing information on your device or accessing information already stored on your device requires your consent. Please note that if consent is not given, parts of the website may not be fully usable. Any consent you have given remains in place until you change or reset the relevant settings on your device.

Any Subsequent Data Processing by Cookies and Other Technologies

We use technologies that are strictly necessary for the use of certain functions of our website. These technologies collect and process your IP address, the time of your visit, device and browser information and information about your use of our website. This serves, within the framework of a balancing of interests, to safeguard our legitimate interests, which prevail, in optimising the presentation of our services pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR.

We also use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information, including the respective legal basis for data processing, can be found in the following sections of this Privacy Policy.

Cookie Settings

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

To the extent that you have consented to the use of technologies pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, you can withdraw your consent at any time by sending a message to the contact details described in this Privacy Policy.

7. Use of Cookies and Other Technologies

We use the following cookies and other technologies from third-party providers on our website. Unless otherwise stated for the individual technologies, this is based on your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR. Once the purpose has ceased and we have stopped using the respective technology, the data collected in this context will be deleted. You can withdraw your consent at any time with effect for the future. Further information on your options for withdrawing consent can be found in the section "Cookies and Other Technologies". Further information, including the basis of our cooperation with the individual providers, can be found under the respective technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact us using the contact details described in this Privacy Policy.

Use of Google Services

We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google") described below. The information automatically collected by Google technologies about your use of our website is generally transferred to a server operated by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. Unless otherwise stated for the individual technologies, data processing is based on an agreement between joint controllers pursuant to Art. 26 GDPR concluded for the respective technology. Further information about data processing by Google can be found in Google's Privacy Information.

Our service providers are based in and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based in and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the Standard Contractual Clauses of the European Commission.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information and information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on a server located in the EU for the purpose of deriving location data and is then immediately deleted before the traffic is forwarded to other Google servers for processing. Data processing is carried out on the basis of an agreement on commissioned processing by Google.

For the purpose of optimised marketing of our website, we have activated the data sharing settings for "Google products and services". This allows Google to access data collected and processed by Google Analytics and subsequently use it to improve Google services. Data sharing with Google under these data sharing settings is based on an additional agreement between controllers. We have no influence on the subsequent data processing by Google.

If you do not give your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR to the use of Google Analytics, no cookies will be stored on or read from your device. The data processing described in the preceding paragraphs will not take place. In order to close gaps in web analysis through behavioural and conversion modelling, pings containing data (user agent, information about your consent behaviour, screen resolution, IP address) are sent to Google.

Google Ads

For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing cookie is set when you visit our website. This automatically enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information and information about your use of our website) using a pseudonymous cookie ID and based on the pages you have visited. Further data processing only takes place if you have activated the "personalised advertising" setting in your Google account. If you are logged into Google while visiting our website in this case, Google uses your data together with Google Analytics data to create and define cross-device remarketing audience lists.

For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behaviour if you arrived at our website via a Google Ads advertisement. Cookies may be used for this purpose and data (IP address, time of visit, device and browser information and information about your use of our website based on events defined by us, such as visiting a website or subscribing to a newsletter) may be collected, from which usage profiles are created using pseudonyms.

YouTube Video Plugin

To integrate third-party content, the YouTube Video Plugin collects data (IP address, time of visit, device and browser information) in the extended privacy mode we use, transmits it to Google and subsequently processes it by Google, but only if you play a video.

8. Integration of the Trusted Shops Trustbadge / Other Widgets

Trusted Shops widgets are integrated into this website to display Trusted Shops services (e.g. quality seal, collected reviews) and to offer Trusted Shops products to buyers after an order.

This serves to safeguard our legitimate interests, which prevail within the framework of a balancing of interests, in optimal marketing by enabling secure purchasing pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR. The Trustbadge and the services advertised through it are offered by Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly responsible under data protection law pursuant to Art. 26 GDPR. Below, we inform you about the essential contractual contents pursuant to Art. 26 para. 2 GDPR.

When interacting with the Trustbadge AI+, session cookies are set to store the login status and display the so-called welcome layer, which shows details of the respective online shop (company information, reviews, information about the existence of buyer protection) as well as the #trstd secret. A cookie is set to recognise logged-in users and stored for a maximum of 400 days after login. In addition, session cookies are set to send push notifications when using the app, provided the user has allowed this. This is necessary for Trusted Shops to provide the digital service requested by you. Trusted Shops is responsible for data processing when interacting with the Trustbadge AI+.

Within the scope of the joint responsibility between us and Trusted Shops SE, please preferably contact Trusted Shops with regard to data protection questions and the exercise of your rights using the contact details provided in the Privacy Information. Regardless of this, you can always contact the controller of your choice. Your enquiry will then, if necessary, be forwarded to the other controller for a response.

8.1 Data Processing When Integrating the Trustbadge / Other Widgets

The Trustbadge is provided through a US-based CDN provider (Content Delivery Network). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which can be accessed for the USA here. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers used are not certified under the DPF, Standard Contractual Clauses have been concluded as an appropriate safeguard.

When the Trustbadge is accessed, the web server automatically stores a so-called server log file, which also contains your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data), and documents the access. The IP address is anonymised immediately after collection so that the stored data can no longer be attributed to you. The anonymised data is used in particular for statistical purposes and error analysis.

8.2 Data Processing After Completion of the Order

If you have given your consent, after completion of the order the Trustbadge accesses order information stored on your end device (order total, order number, and, where applicable, purchased product) as well as your email address, and your email address is hashed using a cryptographic one-way function. The hash value is then transmitted to Trusted Shops together with the order information pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR.
This serves to check whether you are already registered for Trusted Shops services. If this is the case, further processing is carried out in accordance with the contractual agreement between you and Trusted Shops. For Germany, you can find this agreement here; for Austria here; and for Switzerland here. If you are not yet registered for the services or do not consent to automatic recognition via the Trustbadge, you will subsequently have the opportunity to register manually for use of the services or to complete the protection under an existing user agreement, if applicable.

Access to order information (order total, order number, email address) stored on the end device you use, as well as further processing after registration, are also governed by the contractual agreement with Trusted Shops pursuant to Art. 6 para. 1 lit. b GDPR in order to complete your registration for buyer protection and secure the order and, where applicable, subsequently send you review invitations by email. If you do not register, all transmitted data will automatically be deleted by Trusted Shops and it will then no longer be possible to establish a connection to an individual.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6 para. 1 lit. f GDPR for the purpose of ensuring smooth operation. Processing may take place in third countries (USA, United Kingdom and Israel). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which can be accessed for the USA here, for the United Kingdom here and for Israel here. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers used are not certified under the DPF, Standard Contractual Clauses have been concluded as an appropriate safeguard.

9. Social Media

Our Online Presence on Facebook (by Meta), Instagram (by Meta), YouTube

To the extent that you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR to the respective social media operator, when you visit our online presences on the social media platforms mentioned above, your data is automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These may be used, for example, to display advertisements within and outside the platforms that are presumed to correspond to your interests. Cookies are generally used for this purpose. For detailed information about the processing and use of data by the respective social media operator, as well as contact options and your rights and setting options for protecting your privacy, please refer to the privacy information of the providers linked below. If you nevertheless require assistance in this regard, you can contact us.

Facebook (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transferred to and stored on a server operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in connection with visiting a Facebook (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information about Insights data) can be found here.

Our service providers are based in and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: Brazil, USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for transfers to third countries insofar as the respective service provider is certified. Certification exists.

Our service providers are based in and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Mexico.
There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the following safeguards: Standard Contractual Clauses of the European Commission.

Instagram (by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to and stored on a server operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. Data processing in connection with visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information about Insights data) can be found here.

Our service providers are based in and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: Brazil, USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for transfers to third countries insofar as the respective service provider is certified. Certification exists.

Our service providers are based in and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Mexico.
There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the following safeguards: Standard Contractual Clauses of the European Commission.

YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to and stored on a server operated by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Our service providers are based in and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based in and/or use servers in countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on the Standard Contractual Clauses of the European Commission.

10. Contact Options and Your Rights

10.1 Your Rights

As a data subject, you have the following rights:

• pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• pursuant to Art. 16 GDPR, the right to request without undue delay the rectification of inaccurate or completion of your personal data stored by us;
• pursuant to Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing is necessary
  • for exercising the right to freedom of expression and information;
  • for compliance with a legal obligation;
  • for reasons of public interest; or
  • for the establishment, exercise or defence of legal claims;
• pursuant to Art. 18 GDPR, the right to request restriction of the processing of your personal data insofar as
  • the accuracy of the data is contested by you;
  • the processing is unlawful, but you refuse its deletion;
  • we no longer need the data, but you require it for the establishment, exercise or defence of legal claims; or
  • you have objected to the processing pursuant to Art. 21 GDPR;
• pursuant to Art. 20 GDPR, the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller;
• pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our company's registered office.

10.2 Contact Options

If you have any questions about the collection, processing or use of your personal data, requests for information, rectification, restriction or deletion of data, withdrawal of consent given, or objections to a particular use of data, please contact us directly using the contact details provided in our Legal Notice.