Privacy Policy

The party responsible for data processing is:

Musikhaus Hermann OHG
Gymnasiumstrasse 2
88400 Biberach

Email: info@musikhaus-hermann.de
Phone: +49 7351-9789

We appreciate your interest in our online shop. The protection of your privacy is very important to us. Below we provide detailed information about how we handle your data.

1. Access Data and Hosting

You can visit our websites without providing any personal information. Each time you access a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the website and improving our offering. This serves to safeguard our legitimate interests, which prevail within the framework of a balancing of interests, in a correct presentation of our offering in accordance with Art. 6 (1) (f) GDPR. All access data will be deleted no later than seven days after your visit to the website.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact options described in this privacy policy.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: United Kingdom, Canada, USA.

A European Commission decision on an adequate level of data protection for the USA serves as the basis for transfers to third countries, provided the respective service provider is certified. Until our service providers are certified, data transfers will continue to be based on this basis: European Commission standard data protection clauses.

Our service providers are located and/or use servers in these countries: Australia.
There is no adequacy decision from the European Commission for these countries. Our cooperation with you is based on these guarantees: Standard data protection clauses of the European Commission.

2. Data processing for contract processing and contacting you

2.1 Data processing for contract processing

For the purpose of contract processing (including inquiries regarding and processing of any existing warranty and performance claims as well as any statutory updating obligations) in accordance with Art. 6 (1) (b) GDPR, we collect personal data when you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, as in these cases we absolutely need the data to process the contract and we cannot ship the order without it. The data collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment, and shipping processing, can be found in the following sections of this privacy policy. After the contract has been fully processed, your data will be restricted for further processing and deleted after the expiry of the retention periods under tax and commercial law in accordance with Art. 6 (1) (c) GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.

Inventory management system

We use inventory management systems from external service providers to process orders and contracts. Our service providers work for us as part of a contract processing agreement. For questions about our service providers and the basis of our cooperation with Please contact them using the contact options described in this privacy policy.

2.2 Customer Account

If you have given your consent in accordance with Art. 6 (1) (a) GDPR by choosing to open a customer account, we will use your data for the purpose of opening a customer account and storing your data for future orders on our website. Your customer account can be deleted at any time and can be done either by sending a message to the contact option described in this privacy policy or via a dedicated function in your customer account. After your customer account has been deleted, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data in any other way that is permitted by law and about which we will inform you in this declaration.

2.3 Contact

As part of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 (1) (b) GDPR if you voluntarily provide it to us when contacting us (e.g., via contact form, live chat tool, or email). Mandatory fields are marked as such, as in these cases we absolutely need the data to process your contact. The data collected can be seen in the respective input forms. Once your request has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data in any other way that is permitted by law and about which we will inform you in this declaration.

3. Data processing for the purpose of shipping processing

To fulfill the contract in accordance with Art. 6 (1) (b) GDPR, we will pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

The same applies to the transfer of data to our manufacturers or wholesalers in cases where they handle shipping for us (drop shipping). These are considered shipping service providers within the meaning of this privacy policy.

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to do so during or after your order, we will pass on your email address and telephone number to the selected shipping service provider in accordance with Art. 6 (1) (a) GDPR so that they can contact you before delivery for the purpose of notifying you of or coordinating delivery.
Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we inform you in this policy. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany
(all items (for exceptions see below) are shipped via DHL Paket GmbH)

DHL Express Germany GmbH
Heinrich-Brüning-Str. 5
53113 Bonn
Germany
( articles marked "Express" are shipped via DHL Express Germany GmbH)

Schenker Deutschland AG
Uhlfelderstr. 1-3
60314 Frankfurt
Germany
(articles marked "Forwarding Agency" are shipped via Schenker Deutschland AG)

MS Piano-Express GmbH
Attilastr. 52-58
12105 Berlin
Germany
(premium deliveries of digital pianos are shipped via M+S Piano Express GmbH)

4. Data processing for payment processing

When processing payments in our online shop, we work with these partners: technical service providers, credit institutions, and payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary to process the payment. This serves the purpose of fulfilling the contract in accordance with Art. 6 (1) (b) GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g., on their own website or viaA technical integration into the ordering process. The privacy policy of the respective payment service provider applies in this respect.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please contact us using the contact details described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimizing our payment processes

If necessary, we provide our service providers with additional data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and optimizing our payment processes (e.g., invoicing, processing disputed payments, accounting support). Pursuant to Art. 6 (1) (f) GDPR, this serves to safeguard our legitimate interests in protecting ourselves against fraud and in efficient payment management, which prevail within the context of a balancing of interests.

4.3 Installment Payment Option

If you select the installment payment option and grant the necessary data protection consent in accordance with Art. 6 (1) (a) GDPR, personal data (first name, last name, address, email, telephone number, date of birth, IP address, gender) will be transmitted to our partner BNP Paribas S.A., Germany Branch, Schwanthalerstr. 31, 80336 Munich, Germany, together with the data required for transaction processing (product, invoice amount, due dates, total amount, invoice number, taxes, currency, order date, and time of order) for the purpose of processing this payment method.
To verify the customer's identity and creditworthiness, our partner conducts queries and obtains information from publicly accessible databases and credit agencies. The providers from whom information and, where applicable, creditworthiness information is obtained based on mathematical and statistical procedures, as well as further details on the processing of your data after transmission to our partner BNP Paribas S.A., Germany branch, can be found in their privacy policy, which you can find here: http://www.bnpparibas.de/de/legals/
Our partner BNP Paribas S.A., Germany branch, uses the information received about the statistical probability of a payment default to make a considered decision about the establishment, implementation, or termination of the contractual relationship. You have the option of contacting our partner BNP Paribas S.A., Germany branch, to explain your point of view and contest the decision. The consent to the transfer of data given during the ordering process can be revoked at any time, even without giving reasons, with effect for the future.

5. Advertising by email

5.1 Email newsletter with registration, newsletter tracking with separate consent

If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6 (1) (a) GDPR. You can unsubscribe from the newsletter at any time and can do so either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use the data in any other way that is permitted by law and about which we inform you in this declaration.

If you have also given us your consent to analyze our newsletters in accordance with Art. 6 (1) (a) GDPR, we will also analyze your use of our newsletter by measuring, storing, and evaluating opening rates and click rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this evaluation, the emails sent contain single-pixel technologies (e.g., so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we link in particular the following "newsletter data":

• the page from which the page was requested (so-called referrer URL),
• the date and time of the call,
• the description of the type of web browser used,
• the IP address of the requesting computer,
• the email address,
• the date and time of registration and confirmation

and the one-pixel technologies with your email address or your IP address and, if applicable. an individual ID. Links contained in the newsletter may also contain this ID.

You can unsubscribe from newsletter tracking at any time and can do so either by sending a message to the contact option described or via a link provided for this purpose in the newsletter.

The information will be stored as long as you are subscribed to the newsletter.

5.2 Newsletter dispatch

The newsletter and the newsletter tracking described above may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our collaboration with them, please contact us using the contact details described in this privacy policy.

5.3 Sending feedback requests by email

If you have given us your express consent to do so during or after your order in accordance with Art. 6 (1) (a) GDPR, we will use your email address to request a review of your order using the review system we use. This consent can be revoked at any time by sending a message to the contact details described in this privacy policy or via a link provided for this purpose in the feedback request. After you revoke your consent, we will delete your email address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data in any other way that is permitted by law and about which we will inform you in this declaration.

Requests for evaluations may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact options described in this privacy policy.

6. Cookies and other technologies

General information

To make visiting our website more attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies).

Protection of privacy on end devices

When you use our online offering, we use absolutely necessary technologies to be able to provide the expressly requested telemedia service. Storing information on your device or accessing information already stored on your device does not require your consent.

For functions that are not absolutely necessary, storing information on your device or accessing information already stored on your device requires your consent. We would like to point out that if you do not grant your consent, parts of the website may not be fully usable. Any consent you may have given will remain in effect until you adjust or reset the respective settings on your device.

Possible downstream data processing through cookies and other technologies

We use technologies that are absolutely necessary for the use of certain functions of our website (e.g., shopping cart function). These technologies collect and process IP addresses, time of visits, device and browser information, and information about your use of our website (e.g., information about the contents of your shopping cart). Within the framework of a balancing of interests, this serves the overriding legitimate interests in an optimized presentation of our offering in accordance with Art. 6 (1) (f) GDPR.

We also use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to prove consent to the processing of your personal data), as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

Cookie Settings

You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of technologies in accordance with Art. 6 (1) (a) GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

7. Use of cookies and other technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise stated for the individual technologies, this is done on the basis of your consent in accordance with Art. 6 (1) (a) GDPR. Once the purpose no longer applies and we no longer use the respective technology, the data collected in this context will be deleted. You can revoke your consent at any time with future effect. Further information on your revocation options can be found in the section "Cookies and other technologies." Further information, including the basis of our cooperation with the individual providers, can be found under the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact options described in this privacy policy.

Use of Google Services

We use the technologies described below from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA and stored there. Unless otherwise stated for the individual technologies, data processing is based on an agreement concluded for the respective technology between joint controllers in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in the Google Privacy Policy.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection.

Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on the European Commission's standard data protection clauses.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website). From this, user profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address will be stored on a server located in the EU to derive location data and then immediately deleted before the traffic is forwarded to other Google servers for processing. Data processing is carried out on the basis of a contract processing agreement with Google.

For the purpose of optimized marketing of our website, we have activated the data sharing settings for "Google Products and Services." This allows Google to access the data collected and processed by Google Analytics and subsequently use it to improve Google services. The data sharing with Google within the scope of these data sharing settings is based on an additional agreement between the responsible parties. We have no influence on the subsequent data processing by Google.

Google Ads

For advertising purposes in Google search results and on third-party websites, the so-called Google Remarketing Cookie is set when you visit our website. This cookie is automatically created by collecting and processing data (IP address, time of visit, device and browser information as well as information about your use of our website) and by means of a pseudonymous CookieID and on the basis of the data you provide.n visited pages enables interest-based advertising. Further data processing only takes place if you have activated the "personalized advertising" setting in your Google Account. In this case, if you are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behavior if you reached our website via a Google Ads advertisement. Cookies may be used for this purpose and data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) may be collected, from which user profiles are created using pseudonyms.

YouTube Video Plugin

To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube Video Plugin in the extended data protection mode we use, transmitted to Google and then processed by Google, only if you play a video.

8. Integration of the Trusted Shops Trustbadge/other widgets

Trusted Shops widgets are integrated into this website to display Trusted Shops services (e.g., quality seals, collected reviews) and to offer Trusted Shops products to buyers after an order.

This serves to safeguard our legitimate interests, which prevail within the context of a balancing of interests, in optimal marketing by enabling secure shopping in accordance with Art. 6 (1) (f) GDPR. The Trustbadge and the services advertised with it are offered by Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly responsible for data protection in accordance with Art. 26 GDPR. Within the scope of this privacy policy, we inform you below about the essential contractual content pursuant to Art. 26 (2) GDPR.

Within the scope of the joint controllership existing between us and Trusted Shops SE, please contact Trusted Shops with any data protection questions and to assert your rights using the contact options provided in the privacy policy. Regardless of this, you can always contact the controller of your choice. Your inquiry will then be forwarded to the other controller for response if necessary.

8.1 Data processing when integrating the Trustbadge/other widgets

The Trustbadge is provided by a US CDN (content delivery network) provider. An appropriate level of data protection is ensured by an adequacy decision of the EU Commission, which for the USA is available here. Service providers used in the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information can be found here. If service providers used are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.

When you access the Trustbadge, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the access, the amount of data transferred, and the requesting provider (access data), and documents the access. The IP address is anonymized immediately after collection so that the stored data cannot be assigned to you personally. The anonymized data is used primarily for statistical purposes and error analysis.

8.2 Data processing after order completion

If you have given your consent, the Trustbadge accesses the order information stored in your device (order total, order number, and any purchased product) and email address after the order has been completed, and your email address is hashed using a cryptographic one-way function. The hash value is then transmitted to Trusted Shops with the order information in accordance with Art. 6 (1) (a) GDPR.
This serves to check whether you are already registered for Trusted Shops services. If this is the case, further processing will take place in accordance with thebetween you and Trusted Shops contractual agreement. If you are not yet registered for the services or do not consent to automatic recognition via the Trustbadge, you will then have the option to manually register for the services or to purchase protection as part of your existing user agreement.

Access to order information (order total, order number, email address) stored on the device you use, as well as further processing after registration, are also governed by the contractual agreement with Trusted Shops pursuant to Art. 6 (1) (b) GDPR in order to complete your registration for buyer protection and secure your order, as well as to subsequently send you review invitations by email. If you do not register, all transmitted data will be automatically deleted by Trusted Shops, and personal identification will no longer be possible.

Trusted Shops uses service providers in the areas of hosting, monitoring, and logging. The legal basis is Art. 6 (1) (f) GDPR for the purpose of ensuring uninterrupted operation. Processing may take place in third countries (USA, Great Britain, and Israel). An appropriate level of data protection is ensured by an adequacy decision of the EU Commission, which is available for the USA here, for Great Britain here, and for Israel here. Service providers from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information can be found here. If service providers are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.

9. Social Media

Our online presence on Facebook (by Meta), Instagram (by Meta), YouTube

If you have given your consent to this in accordance with Art. 6 (1) (a) GDPR to the respective social media operator, when you visit our online presence on the social media platforms listed above, your data will be automatically collected and stored for market research and advertising purposes. User profiles will be created from these data using pseudonyms. These profiles can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. Detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your related rights and setting options to protect your privacy, can be found in the providers' privacy policies linked below. If you still need help in this regard, you can contact us.

Facebook (by Meta) is an offering of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Data processing when visiting a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA applies as the basis for transfers to third countries, provided that the respective service provider is certified. Certificationgt.

Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on these guarantees: Standard data protection clauses of the European Commission.

Instagram (by Meta) is an offering of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, and stored there. Data processing during a visit to an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA applies as the basis for transfers to third countries, provided the respective service provider is certified. Certification is available.

Our service providers are located and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision from the European Commission for these countries. Our cooperation with you is based on these guarantees: Standard data protection clauses of the European Commission.

YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there.

Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has determined an adequate level of data protection.

Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

10. Contact options and your rights

10.1 Your rights

As a data subject, you have the following rights:

• According to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• According to Art. 16 GDPR, the right to immediately request the correction of incorrect or incomplete personal data stored by us;
• According to Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing is necessary
  • to exercise the right to freedom of expression and information;
  • to fulfill a legal obligation;
  • for reasons of public interest or
  • to assert, exercise or defend legal claims;
• According to Art. 18 GDPR, the right to to request restriction of the processing of your personal data, provided that
  • you dispute the accuracy of the data;
  • the processing is unlawful, but you refuse to delete it;
  • we no longer need the data, but you need it to assert, exercise, or defend legal claims or
  • you have objected to the processing pursuant to Art. 21 GDPR;
• pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common, and machine-readable format or to request its transmission to another controller;
• pursuant to Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or place of work.or our company headquarters.

10.2 Contact Options

If you have any questions about the collection, processing, or use of your personal data, or if you wish to request information, correction, restriction, or deletion of data, or if you wish to revoke consent you have given, or object to a specific use of your data, please contact us directly using the contact details in our legal notice.